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Guest Services Management

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Guest Services Management

Guest Service Management solutions for Hotels and Resorts manage, monitor and analyze Guest requests, Guest complaints and Internal tasks. The systems offer solutions for Engineering, Lost and Found and Housekeeping. Functionalities enable the user to complete checklist for any service and can also been extended to manage snagging (specially for pre-opening properties) and for Manager on Duty report and much more.

Guest service management solutions collect, manage and report on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies.

MessageBox

Key modules include:
Guest Request Management

Guest Web App & Chat: MessageBox comes with a beautifully designed URL based app for Guests. No Download. Just scan the QR code and start using. Moreover, we have integrated MessageBox with WhatsApp and all the major messaging applications, allowing the guest to communicate directly using their favorite messaging channel.

Enterprise Engineering Module

Engineering is a very complex function to manage. We wanted to uncomplicated the whole module so that any Engineering department, regardless of their technical savviness will be able to use the application and gain efficiencies from automating their processes.

Housekeeping Module

A great user interface for attendants to ensure all the tasks can be done easily and seamlessly. Start room cleaning, pause, resume, complete, inspect and also communicate in a simple view.

MessageBox is first to market with its chat system that’s built into every guest request. One-to-One chats. Group Chats. Request Chats. We’ve got it all. Over 20,000,000 chats sent globally. We are the WhatsApp for Hotels in 60 Cities, 27 Countries with 20 million chats and 2.2 Million Requests….and counting.

GuestWare

GuestWare is another unique Customer Relationship Management (CRM) and Guest Experience Management (GEM) software solution designed specifically for the lodging industry to build customer service.

Key modules include:
Guest Response
Rapid Response

Mobilize your work force with this auto-dispatch tool for logging, dispatch, and follow-up on all guest requests.

Incident Tracking

Track and follow-up on all guest complaints or problems, and be sure every guest is satisfied before they leave.

Housekeeping Voice IVR

Empower housekeepers to proactively report problems (via telephone) to reduce and quickly fix guest problems.

Process Improvement

Report and analyze trends to eliminate recurring issues and work smarter.

CRM + Loyalty
Guest Recognition

Recognize and impress all repeat guests by exceeding their expectations.

Guest Web Portal

Allow guests to manage their own profile and streamline online booking.

Loyalty Program Management

Setup and manage points or nights based reward programs.

Email Marketing

Integrated digital messaging that sends personalized triggered pre-arrival and post stay communications, and promotional emails.

Facilities Maintenance
Engineering Preventive Maintenance

Schedule and track hotel’s preventative maintenance to protect your owners most important asset – the building.

Work Order Automation

Automate your manual work order process with a streamlined process to make engineering more efficient and accountable.

Mobile Inspections

Housekeeping and Engineering inspections on a mobile device.

Enterprise Reporting

Consolidate incident reporting for multiple properties with interactive reporting and graph tool.

Guest ware CRM software is installed and actively used at more than 900 hotels and resorts world-wide including large brands and independent hotels in over 75 countries, and is well-suited for international hotel groups where extensive language preferences are needed.

Clients

Our Services

We work with customers to understand and analyze their technology issues with the business.

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