Customer Relationship Management, popularly known as CRM is a systems approach to centralize the interaction of an enterprise with its customers. CRM manages the life-cycle of a customer from suspect to prospect to customer stage, and beyond.
The CRM software enables companies to focus on customers and personalize their experience with the company’s product and services. The CRM system is a central repository of all customer knowledge, marketing activities , sales, and customer service and allows collaboration between different departments interacting with a single customer.
CADD Emirates offers CRM solutions that help companies to increase customer fidelity, reduce churn, and provide a high return on marketing spend. Our CRM consultants can help you document your requirements, short-list and evaluate CRM solutions, help you with implementation and provide ongoing support.
Please contact us for our consultant to call you.